Privacy Policy

We are committed to protect and respect your privacy. This describes personal data that  we collect, how we use the data and how we keep your data safe. 

We only collect and process data that is required to allow us to provide our services to  your. The following are data that we collect when you browse or shop at 

We process personal data of each registered customer to complete and dispatch  purchase. This includes name, billing address, delivery address, payment  details, mobile number, telephone number and email address. We collect your  email address in order to send confirmation of you order along with tracking  number; we collect your telephone number should there be needs to contact you  if there are issues relating the order. 

When you contact our Customer Service team, we may collect additional data to  help us resolve any queries regarding your order, delivery, payments, marketing,  the website and other queries. 

When you call/ text our Customer Service team, it will be recorded for training  and fraud purposes. 

When you make a purchase from our website, we ask you for the personal data  necessary to fulfill our contract with you including taking payment, any related  fraud checks if you opt to pay by credit card/ transfer, billing, shipping and  delivery of the product and possible handling of the return. 

Your personal data will be process by the internal staff of The Papilion who have been  specifically trained and authorized for this processing. In carrying out the processing,  the data may also be transmitted to third-party companies that we use to provide our  services: these parties have been assessed and offer a guarantee of compliance with the  legislation in the processing of personal data. The third parties in preceding statement 

belong to the following categories: banking operators, internet providers, IT and  telematics services, insurance and courier.